Frequently asked questions

Your shopping experience is our priority. We want you to be 100% satisfied with your purchases, your online, and in store experiences. If you have a question, we probably have the answer!

We hope you will find the answers to your questions here. If you prefer reaching out to us directly, call us at 1-800-267-1861.Someone will be happy to help you.

Q1 — Why should I choose Mondeau over a big box store?

Thousands of products

Our product lines are ahead of the trends while staying true to what is classic and timeless. We have access to thousands of products to suit every style and every budget.

Free delivery

Your business is important to us, and part of our commitment to put our clients first, is to always offer you free delivery. It’s our way of saying thank you for choosing Mondeau.

3 locations to serve you

With three showrooms in the National Capital Region; Ottawa East, Kanata, and Gatineau, we make it convenient for you find us, where and when, you need us.

Price match guarantee

We stand behind our products, prices, and value add service model. If you find a lower price for the exact same product elsewhere, we want to know. We’re here to serve you better.

Consultation experts

Superior client service led by experts in the industry is an investment in our client success model. Our inhouse consultants are wholly dedicated to helping you find the solution you need

Q2 — What should I look for when purchasing a toilet?

Of course, you will want a toilet with the best flush performance. Finding out its MaP score will help you make this decision. MaP is a Maximum Performance scale which rates the total efficiency and performance of a toilet, in addition to providing detailed information on its characteristics. Through a SEARCH function, you will find current and independently verified information for specific toilet brands and models. The MaP Scoring Guide will indicate the level of recommendation based on its score results. For example, toilets with scores above 600 have the best flushing performance and are indicated as Highly Recommended on the scoring guide. One that scores 150 is rated as Not Recommended.

To search for MaP testing scores on specific toilet brands and models, click here.

To learn more, visit http://www.map-testing.com/

Q3 — Do you offer payment options?

Yes, buy now and pay later! Mondeau is pleased to offer payment options on purchases made through Accord D Desjardins, directly in our showrooms.

It only takes a few minutes.

Your purchase is well within reach with equal monthly payments which are available with or without credit charges.

Apply today and enjoy no interest for 3 months with a minimum purchase of $199, and 36 months of equal payments. Or with a minimum purchase of $2,500 you could have 60 equal payments for 60 months.

Ask your sales consultant for details including any applicable interest charges.

Q4 — What are the payment options?

Mondeau is pleased to offer payment options on purchases through Accord D Desjardins, directly in our showrooms.And it only takes a few minutes.

Your purchase is well within reach with equal monthly payments which are available with or without credit charges.

Apply today and enjoy no interest for 3 months with minimal purchase of $199, and 36 months of equal payments. Or with a minimum purchase of $2,500 you could have 60 equal payments for 60 months.

Ask your sales consultant for details including any applicable interest rates.